Privacy Policy
Last updated on 13 April 2026
Simandtra (“we,” “us,” “our”) operates the website at simandtra.com and provides prepaid eSIM products and related services (collectively, the “Services”). This Privacy Policy sets out how we collect, use, store, disclose, and protect your personal information when you access or use our Services.
By using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree, you must discontinue use of our Services immediately.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our Services after any update constitutes your acceptance of the revised Policy.
Information We Collect
Personal Information You Provide
We collect personal information that you voluntarily submit when registering an account, making a purchase, or contacting our support team. This may include:
- Full name.
- Email address.
- Billing address.
- Any other information you choose to provide when communicating with us
You may choose not to provide certain personal information, but this may limit your ability to access some features of our Services.
Automatically Collected Information
When you visit our website or use our Services, we may automatically collect certain technical and usage data, including:
- IP address and approximate geographic location.
- Browser type, version, and language settings.
- Device type and operating system.
- Pages visited, links clicked, and time spent on our website.
- Referring website or source.
This information is collected in aggregate and is used to analyse usage patterns and improve our Services. It does not, on its own, identify you as an individual.
Sensitive Personal Data
We do not request, require, or intentionally collect sensitive personal data, including information relating to racial or ethnic origin, political opinions, religious beliefs, health or medical records, biometric data, or criminal history. You must not submit such information through our Services. If you do so, you consent to our processing of that data in accordance with this Policy. We will not store sensitive personal data beyond what is strictly necessary.
How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your account.
- To process and fulfil your eSIM purchases and deliver activation details.
- To communicate with you regarding your account, orders, and support requests.
- To send transactional messages including order confirmations, technical notices, and security alerts.
- To send promotional communications, where you have consented to receive them.
- To monitor, analyse, and improve the performance and functionality of our Services.
- To detect, investigate, and prevent fraudulent, abusive, or unlawful activity.
- To comply with applicable legal obligations and respond to lawful requests from authorities.
We process your personal data on the basis of contractual necessity (to deliver the Services you have purchased), legitimate interests (to protect our platform and improve our Services), legal obligation, and, where applicable, your consent. You may withdraw consent at any time by contacting us.
Disclosure of Your Information
Simandtra does not sell your personal information to third parties. We may share your information only in the following circumstances:
A) Service Providers
We communicated with our third-party providers to assist in delivering our Services, including payment processors, eSIM network infrastructure providers, and customer support platforms. These providers are contractually bound to handle your data confidentially and are permitted to use it only for the specific purpose for which it was shared.
B) Legal and Regulatory Requirements
We may disclose your personal information where required to do so by law, regulation, court order, or in response to a valid request from a government or regulatory authority. We may also disclose information where we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Simandtra, our customers, or others.
C) Business Transfers
In the event of a merger, acquisition, sale of assets, or other business reorganisation, your personal information may be transferred to the relevant successor entity, subject to equivalent data protection obligations.
4) Aggregated or Anonymised Data
We may share aggregated or anonymised data that cannot be used to identify you with third parties for analytical, research, or commercial purposes.
Data Retention
We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When your personal information is no longer required, we will securely delete or anonymise it.
Information derived from cookies and usage tracking is retained for a reasonable period from the date it was generated, in accordance with our cookie management practices.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure. These measures include SSL/TLS encryption for data in transit, secure servers, firewall protections, and role-based access controls.
No transmission of data over the internet or electronic storage method is entirely secure. While we take all reasonable steps to protect your information, we cannot guarantee absolute security. If you believe your account or personal data has been compromised, please contact us immediately at support@simandtra.com.
You are responsible for maintaining the confidentiality of your account credentials and for any activity conducted under your account.
Your Rights and Choices
Depending on your location and applicable law, you may have the following rights in relation to your personal information:
- Access: request a copy of the personal data we hold about you.
- Rectification: request correction of any inaccurate or incomplete data.
- Erasure: request deletion of your data where it is no longer necessary for the purposes for which it was collected.
- Restriction: request that we limit the processing of your data in certain circumstances.
- Objection: object to processing based on legitimate interests.
- Withdrawal of consent: withdraw any consent previously given at any time, without affecting the lawfulness of prior processing.
To exercise any of these rights, or to opt out of direct marketing communications, please contact us at support@simandtra.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Under 18s
Our Services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. Users must be at least 18 years of age to use our platform and purchase our prepaid eSims. If we become aware that we have inadvertently collected personal data from a minor, we will take prompt steps to delete that information from our records.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate and improve our website, analyse user behaviour, and deliver a personalised experience. Cookies may be session-based (deleted when you close your browser) or persistent (retained for a set period).
You may configure your browser settings to refuse or delete cookies. Please note that disabling cookies may affect the functionality of certain parts of our website. By continuing to use our website, you consent to our use of cookies in accordance with this Policy.
Third-Party Links
Our website may contain links to third-party websites or services. This Privacy Policy applies solely to Simandtra’s Services and does not govern the privacy practices of any third-party site. We have no control over, and accept no responsibility for, the content or privacy practices of any third-party website. We encourage you to review the privacy policies of any external sites you visit.
Changes to This Policy
We reserve the right to update or amend this Privacy Policy at any time. Where changes are material, we will notify you by posting a prominent notice on our website or by sending a communication to your registered email address. The updated Policy will take effect from the date it is published. Your continued use of our Services following notification of any changes constitutes your acceptance of the updated Policy.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or our handling of your personal data, please contact us at: