Privacy Policy

Privacy Policy

Simseekr ("we," "us," "our") operates simseekr.com and provides prepaid eSIM products and related services (collectively, the "Services"). This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access or use our Services.
By using our Services, you confirm that you have read and understood this Privacy Policy and agree to the practices described within it. If you do not agree, please stop using our Services.
We may update this Policy from time to time. Any changes will be posted on this page with a revised effective date. Continuing to use our Services after an update means you accept the revised Policy.

What Information We Collect Information You Give Us

We collect personal information you provide when registering an account, making a purchase, or getting in touch with our support team. This may include:

• Your full name
• Email address
• Billing address
• Any additional information you share when contacting us

You can choose not to provide certain details, though this may affect your ability to use some parts of our Services.

Information We Collect Automatically

When you visit simseekr.com or use our Services, we may automatically gather certain technical and usage data, including:

• IP address and approximate location
• Browser type, version, and language
• Device type and operating system
• Pages visited, links clicked, and time spent on our site
• Referring website or source

This data is collected in aggregate to help us understand how our Services are used and how we can improve them. It does not, by itself, identify you as an individual.

Sensitive Personal Data

We do not request or intentionally collect sensitive personal data — including information relating to racial or ethnic origin, political views, religious beliefs, health records, biometric data, or criminal history. Please do not submit this type of information through our Services. If you do, you consent to its processing in line with this Policy. We will not retain sensitive data beyond what is strictly necessary.

How We Use Your Information

We use the information we collect to:

• Create and manage your Simseekr account
• Process your purchases and deliver eSIM activation details
• Communicate with you about your account, orders, and support queries
• Send transactional messages such as order confirmations, technical notices, and security alerts
• Send promotional communications where you have opted in to receive them
• Monitor, analyse, and improve the performance of our Services
• Detect, investigate, and prevent fraudulent or unlawful activity
• Meet our legal obligations and respond to lawful requests from authorities

We process your data on the basis of contractual necessity, legitimate interests, legal obligation, and — where applicable — your consent. You may withdraw consent at any time by contacting us.

How We Share Your Information

Simseekr does not sell your personal information. We may share it only in the following circumstances:
A) Service Providers

We work with trusted third-party providers to help deliver our Services, including payment processors, eSIM network infrastructure partners, and customer support platforms. These providers are contractually required to handle your data confidentially and may only use it for the specific purpose for which it was shared.

B) Legal Requirements

We may disclose your information where required by law, regulation, court order, or in response to a valid request from a government or regulatory authority. We may also share information where we reasonably believe it is necessary to protect the rights, property, or safety of Simseekr, our customers, or others.

C) Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the relevant successor entity, subject to equivalent data protection obligations.

D) Anonymised Data

We may share aggregated or anonymised data that cannot identify you with third parties for analytical or research purposes.

How Long We Keep Your Data

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected — including delivering our Services, meeting legal obligations, resolving disputes, and enforcing our agreements. Once your data is no longer needed, we will securely delete or anonymise it.
Data collected through cookies and usage tracking is retained for a reasonable period in line with our cookie management practices

How We Protect Your Data

Simseekr uses appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse, or disclosure. These include SSL/TLS encryption for data in transit, secure servers, firewall protections, and role- based access controls.
No method of internet transmission or electronic storage is completely secure. While we take every reasonable precaution, we cannot guarantee absolute security. If you believe your account or data has been compromised, please contact us immediately at support@simseekr.com.
You are responsible for keeping your account credentials confidential and for all activity carried out under your account.

Your Rights

Depending on your location and applicable law, you may have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate or incomplete data
• Erasure — request deletion of your data where it is no longer needed
• Restriction — ask us to limit how we process your data in certain circumstances
• Objection — object to processing carried out on the basis of legitimate interests
• Withdrawal of consent — withdraw any previously given consent at any time, without affecting the lawfulness of prior processing

To exercise any of these rights or to opt out of marketing communications, please contact us at support@simseekr.com . We will respond within a reasonable timeframe and in accordance with applicable law.

Under 18s

Our Services are intended for users aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we become aware that we have inadvertently collected data from a minor, we will take prompt steps to delete it from our records.

Cookies

Simseekr uses cookies and similar tracking technologies to operate our website, analyse user behaviour, and personalise your experience. Cookies may be session- based — deleted when you close your browser — or persistent, retained for a set period.
You can adjust your browser settings to refuse or delete cookies, though doing so may affect how certain parts of our website function. By continuing to use our website, you consent to our use of cookies as described in this Policy.

Third-Party Links

Our website may include links to third-party websites or services. This Privacy Policy applies solely to Simseekr's Services and does not cover the practices of any external site. We have no control over, and take no responsibility for, the content or privacy practices of third-party websites. We encourage you to read the privacy policies of any sites you visit.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Where changes are significant, we will let you know by posting a notice on our website or sending a message to your registered email address. The updated Policy takes effect from the date it is published. Continued use of our Services after notification of changes constitutes your acceptance of the revised Policy.

Get in Touch

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your data, please reach out: Email: support@simseekr.com. Website: simseekr.com